RETURN POLICY In the event that you are not satisfied with any purchase from 121golf you may return unused goods, along with all original packaging and any labels within 14 days of receipt for a full refund or exchange. Return shipping costs can only be refunded where we have sent the wrong items in error. We recommend that you Special/Recorded Delivery for all items being returned. We cannot accept responsibility for the returned goods until a member of our professional staff has signed for receipt of the goods. Please include the delivery note which contains the account details and complete the reverse of the form to indicate the action you wish to be taken with your return.